The cache of potentially stolen data includes passengers’ names, nationalities, birthdates, phone numbers, email and physical addresses, passport numbers, identity card numbers, frequent flyer numbers, customer service remarks, and historical travel information.
A major data breach has put the personal information of 9.4 million Cathay Pacific customers at risk.
On Wednesday, the Hong Kong-based airline revealed that someone without authorization broke into its information system and accessed passengers’ names, nationalities, birthdates, phone numbers, email and physical addresses, passport numbers, identity card numbers, frequent flyer numbers, customer service remarks, and historical travel information.
Among the cache of potentially stolen data was also some financial information, including more than 400 expired credit card numbers and 27 credit card numbers without associated CVV codes.
Cathay Pacific said it has no evidence at this time that any of that data has been misused. The company added that its breached IT systems are “totally separate” from its flight operations systems, so “there is no impact on flight safety.”
“We are very sorry for any concern this data security event may cause our passengers,” Cathay Pacific Chief Executive Officer Rupert Hogg said in a statement. “We acted immediately to contain the event, commence a thorough investigation with the assistance of a leading cybersecurity firm, and to further strengthen our IT security measures.”
Cathay Pacific discovered the intrusion during its “ongoing IT security processes,” but did not specify when the incident occurred or when it found out about it. The company has already notified authorities and is now in the process of informing affected passengers. It says that the “combination of data accessed varies for each affected passenger” though “no-one’s travel or loyalty profile was accessed in full, and no passwords were compromised.”
As is customary after incidents like this, Cathay Pacific is offering affected customers free ID monitoring services. For more information, head here.